Return and Refund policy

Wines and Whiskeys Return and Refund Policy

At Wines and Whiskeys, we strive to provide high-quality products and exceptional service. Please carefully review our return and refund policy:

1. Payment Terms

• Cash on Delivery: Payment is accepted upon delivery for orders within Kampala's Central Business District (CBD).
• Orders Outside CBD: For clients outside the CBD, Wines and Whiskeys reserves the right to request pre-payment before dispatch, particularly for first-time customers or those who do not provide complete delivery information.

2. Refund Policy

• Refunds will only be provided under the following circumstances:
  • If the product you paid for is out of stock and alternative isn't wanted.
  • If the product is damaged before delivery to the client.

3. No Refunds for Other Reasons

• Once an order is delivered and payment is completed, we do not offer refunds for any other reasons. We encourage customers to confirm their orders and delivery details prior to finalizing their purchases.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact our customer service team immediately upon delivery. We will review your case and may offer a replacement based on the circumstances.

5. Customer Support

• For any inquiries or concerns about your order, please reach out to our customer service team at customerservice@winesandwhiskeys.co.ug or call us at 0763 353 493. Our representatives are available during [business hours] to assist you.

Thank you for choosing Wines and Whiskeys! We appreciate your understanding of our policies, which are designed to ensure a seamless shopping experience.